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Welcome to our Customer Care Directory!

You are important to us and we want your experience with ProCredit Bank to be unique, professional and satisfactory.
Our goal is to provide you with high quality services that satisfy your banking needs and contribute towards a long-term relationship.
Your opinion is therefore very important in helping us to improve the quality of our services.

If you have a complaint, question or concern to share with us, please contact ProCredit Bank’s Contact Center at:
kujdesindajklientit@procredit-group.com or informacion@procredit-group.com

or +355 (0) 42 389 389 ose +355 (5) 2 293 001

You can directly connect to the Contact Centre and obtain information about our banking services.

The professional staff at our Contact Centre will be pleased to provide you with information about our banking and financial services.

In order to block your e-banking token or card, you can call us 24 hours a day, 7 days a week. For other services, you can contact us from 08:00 to 18:00, Monday to Friday, and on Saturdays from 09:00 to 15:00, or e-mail us at info@procredit-group.com.

Personal customer information obtained during phone calls made between 18:00 and 08:00 the following day (Monday to Friday) and from 15:00 Saturday to 08:00 Monday, and also on Albanian official holidays, is processed by the Kosovo-based subsidiary of the German IT company Quipu GmbH. The Bank ensures that customer data is adequately safeguarded and protected in accordance with Law no. 9887, dated 10.03.2008, as amended “ON PROTECTION OF PERSONAL DATA” as well as instruction no. 19, dated 03.08.2012 “ON THE REGULATION OF THE RELATIONSHIP BETWEEN THE CONTROLLERS AND PROCESSORS IN CASE OF DELIVERY OF DATA PROCESSING AND USE OF A TYPE CONTRACT IN CASES OF DELEGATION”.

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