The development-oriented ProCredit Bank Sh.A Albania is committed to maintaining high ethical standards with regard to its business activities and their impact on the environment and the social environment of the bank.
Our aim is to promote unbiased communication within the bank based on a common “ethical compass” and to create a professional climate in which honest and credible communication is a matter of course. We therefore offer an open working atmosphere, which enables our employees to communicate directly with team leaders, Human Resources, Internal Audit, the Compliance Officer or Management. In addition, ProCredit Bank SH.A Albania have whistleblowing system that also allow for anonymous contact if grievances need to be addressed.
All employees and managers of the ProCredit Bank, as well as our customers, business partners and the general public, bear the responsibility for noticing and clearly addressing illegal, fraudulent or unethical behaviour.
If, in connection with our business activities, you wish to disclose information about actions that have been committed with criminal intent, such as criminal violations of our Code of Conduct, internal policies or procedures, or violations of applicable law, you may contact us at the following e-mail address: HOWhistleblowing@procredit-group.com
We process all indications of violations committed with criminal intent consistently, according to provisions of the specific Law “On Whistleblowing and Protection of the Whistleblowers” and equal standards.
In case interested individuals wish to lodge a complaint after receiving a response from the bank, they can also contact the Bank of Albania at the email address: public@bankofalbania.org
