What is the fee for withdrawals or payments at POS terminals within Kosovo?
For the withdrawals/payments carried out within Kosovo, please refer to the pricelist, click here.
What is the fee for withdrawals or payments at POS terminals abroad?
For the withdrawals/payments carried out outside of ProCredit Bank’s network, please refer to the pricelist, click here.
My card has been retained by an ATM. Where can I get it back?
For ProCredit bank cards retained by an ATM, bank representatives in the coming days will notify you of the place and the day you can collect the card. For other bank cards, please report to the nearest branch or phone the contact center on 049 / 555-555 or 038 / 555-555 for more information.
How can I generate the 3D Secure IPIN for online purchases?
IPIN is automatically generated on your mobile phone number. It is a 6-digit code (free of charge) that you must describe on the website once you have provided the required information (including the card number) and after you press the confirmation button to purchase on the “online store”. For more information clik here.
What is the limit of withdrawals in Kosovo?
At ProCredit bank ATMs in Kosovo, clients can withdraw up to 2,000 Euros within 24 hours and in certain cases up to 10,000 Euros, using ProCredit Bank cards. You can increase ATM withdrawal limit up to 10,000 EUR with mobile banking app, download it here.
Can I get a credit card?
ProCredit Bank offers the Debit MasterCard card, which has the same features as credit cards, which enables payments within the country and abroad as well as online purchases on several web pages.
I forgot my PIN code. What should I do?
For setting a new PIN, the clients should visit any of our service points.
Where can I change the PIN code?
The PIN code can be changed at the ATM, see here.
Should I pay for the mail when receiving the card?
No, this service is included in the monthly commission for all ProCredit Bank clients.
Can I get the card at the bank, and not by mail?
Sending cards through Mail is a service we provide for all our clients and from now on this is the only way to receive the bank card.
Can I activate the card and PIN number if I am outside the country?
Card and PIN activation can be done only through Kosovo mobile operators.
Information on card transactions
| Information on card transactions | Daily maximum |
Single transaction |
|---|---|---|
| Online daily purchases | 5,000 EUR | 3,000 EUR |
| Purchases at POS Terminals | 5,000 EUR | 3,000 EUR |
| Withdrawals at ATMs of other banks in Kosovo | 5,00 EUR | |
| Withdrawals at ATMs abroad | 5,00 EUR | |
| Withdrawals from a current account at ProCredit Bank ATMs | 2,000 EUR and in special cases up to 10,000 EUR |
If I am not at home to receive the card, where can I collect it?
There will be 3 attempts by the Post of Kosovo to hand over the card to you at your residential address, and you will also receive the recommendation number which you can use to track your card's location via the Post Office portal. You can collect your card also at the Post Office after the agreement with the postman.
What if I cannot receive the card within 60 days?
Once there have passed 60 days the bank will destroy the card, and for obtaining a new card you will have to apply for this service again.
I have lost my card, where can I block it?
You can block and unblock card with mobile banking app, download it here. Or, you may call us on 049/555-555 and 038/555-555.
